Shipping & Delivery Policy
Welcome to SK Chillclub! We are dedicated to bringing inner stability, and daily comfort into your life through our ultra-healing stress-relief gadgets.
We want your chill journey with us to be as smooth as possible. Please read our shipping guidelines below to understand how your package travels from our hands to your doorstep.
Currently, we ship exclusively to the United States, Canada, and Australia.
1. Processing Time
Every order matters to us. Before we ship your order, all items undergo order processing, quality inspections and secure packaging to ensure they arrive in good, therapeutic condition. For that, please note:
- Standard Processing Time: 3-5 business days.
- Orders are not processed or shipped on weekends or major public holidays.
- Total Delivery Time = Processing Time + Shipping Time.
2. Shipping Rates & Estimated Delivery Time
We offer Free Standard Shipping on all orders over $39.99! For orders under $39.99, standard shipping fees apply as detailed below:
| Country / Region | Shipping Type | Order Value | Shipping Fee | Estimated Delivery Time |
| United States (Mainland) | Standard Tracked Shipping | Under $39.9 Over $39.9 | $5.99 FREE | 7 – 12 Business Days |
| Canada (Standard Zones) | Standard Tracked Shipping | Under $39.9 Over $39.9 | $6.99 FREE | 10 – 15 Business Days |
| Australia (Standard Zones) | Standard Tracked Shipping | Under $39.9 Over $39.9 | $5.99 FREE | 7 – 12 Business Days |
| United States (Remote & Military) AK, HI, PR, GU, APO/FPO addresses | Remote Tracked Shipping | Under $79.99 Over $79.99 | $12.99 FREE | 12 – 18 Business Days |
| Canada (Remote Territories & Rural) YT, NT, NU & Rural Route Postal Codes | Remote Tracked Shipping | Under $99.99 Over $99.99 | $14.99 FREE | 15 – 22 Business Days |
| Australia (Remote & Outlying Islands) NT, WA Regional, TAS Outer Islands | Remote Tracked Shipping | Under $69.99 Over $69.99 | $9.99 FREE | 12 – 18 Business Days |
Note: Estimated delivery times are calculated from the date your order is shipped, not the date the order is placed.
*Remote Areas & Post Office Box Restrictions
While we strive to bring our products to every corner, certain remote regions present severe logistical challenges for international transit:
- United States (Non-Continental & Military): Shipments to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), and military/diplomatic postal hubs (APO, FPO, DPO) require specialized postal routing. These regions are excluded from our standard $39.99 free shipping tier and are subject to extended transit timelines due to limited air freight frequency.
- Canada (Northern Territories & Rural Routes): Orders heading to Yukon (YT), Northwest Territories (NT), and Nunavut (NU) face severe weather and seasonal transport limitations, extending timelines up to 22 business days. Additionally, any Canadian postal code with a “0” as the second character (e.g., P0X, T0A, V0M) represents a rural route or remote community; these areas will automatically fall under our Canadian Remote Shipping tier at checkout.
- Australia (The Outback & Outlying Territories): Standard shipping covers major metropolitan coastal regions. Deliveries to the Northern Territory (NT), regional Western Australia (WA), regional Tasmania (TAS), and external territories (such as Christmas Island and Norfolk Island) will require a dedicated remote surcharge and additional transit days.
- P.O. Box & Parcel Locker Restrictions: To guarantee secure delivery and avoid destination carrier rejections, we strongly advise providing a physical residential or business address at checkout. Many international commercial priority lines cannot deliver to P.O. Boxes or automatic parcel lockers. If a package is returned to us due to an invalid or unsupported P.O. Box address, the customer will be responsible for any re-shipping fees incurred.
3. Order Tracking
Once your package is handed over to the carrier, a shipping confirmation email with a tracking number and a tracking link will be automatically sent to you.
You can monitor your package’s journey 24/7. Please allow 24-48 hours for the tracking information to update in the carrier’s system.
4. Incorrect Address & Lost Packages
- Address Accuracy: Please double-check your shipping address during checkout. SK Chillclub is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the buyer.
- Lost Packages: If your tracking status states “Delivered” but you haven’t received your package, please check with your local post office or neighbors first. If the package is confirmed lost by the carrier transit system, please contact us here within 3 days, and we will help you resolve the issue or arrange a replacement.
If you have any questions about your package or need some inner peace while waiting, feel free to reach out to our team here.