This Privacy Policy describes how SK Chillclub (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from https://skchillclub.com(the “Site”).
1. Who We Are
Our website address is: https://skchillclub.com. We are operated by SK Chillclub. For privacy-related inquiries, you can contact us at customerserv@skchillclub.com.
2. What Personal Data We Collect and Why We Collect It
We collect various types of personal data from our users and visitors for specific purposes, based on legal grounds such as your consent, contractual necessity, or our legitimate interests.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. We retain comments and their metadata indefinitely so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
We use WP Forms for our contact forms.
- “Contact Us” Form: When you submit a “Contact Us” form, we collect your name, email address, and any information you provide in the message field. This information is collected solely to respond to your inquiries, provide customer service, and address your feedback or product questions. We retain contact form submissions for a period necessary to fulfill these purposes, typically up to one year, or as long as necessary to manage ongoing customer relationships or address potential disputes, but not for marketing purposes unless explicit consent is provided separately. The processing of this data is based on your consent and our legitimate interest in providing effective customer support.
- “Newsletter” Subscription Form: When you subscribe to our newsletter, we collect your email address. This email address is used exclusively for sending newsletters, promotional offers, and updates about our products and services. Your subscription is based on your explicit consent, which you can withdraw at any time by clicking the “unsubscribe” link in any newsletter email or by contacting us directly. We retain your email address for as long as you remain subscribed to our newsletter.
WooCommerce (E-commerce Data)
We collect information about you during the checkout process on our store.
- What we collect and store:
- Browsing Activity: When you visit our site, we track products you’ve viewed, your location, IP address, and browser type (used for estimating taxes and shipping). We also use cookies to track the contents of your shopping cart while you’re browsing.
- Order Placement: When you make a purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details (processed by our payment gateway), and optional account information like a username and password.
- Account Creation: If you create an account, we store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
- Reviews/Ratings: If you choose to leave a review or rating for a product, we will store your review or rating.
- Why we collect it: We use this information for purposes such as:
- Sending you information about your account and order.
- Responding to your requests, including refunds and complaints.
- Processing payments and preventing fraud.
- Setting up your account for our store.
- Complying with any legal obligations we have, such as calculating taxes.
- Improving our store offerings.
- Sending you marketing messages, if you choose to receive them. The processing of this data is based on contractual necessity (for order fulfillment), compliance with legal obligations, and our legitimate interests in operating and improving our business.
Cookies
Our site uses cookies to enhance your experience.
- If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Essential/Necessary Cookies (WooCommerce): We use cookies to keep track of cart contents while you’re browsing our site. These cookies are essential for the shopping cart functionality and to allow you to complete your purchase. Without these cookies, our website’s core e-commerce features would not function correctly.
- Analytics and Marketing Cookies: We use various analytics and marketing tools that deploy cookies to understand how visitors interact with our website, personalize your experience, and deliver relevant advertisements. These include:
- Hostinger Reach: Used for email marketing integration, tracking your subscription status, form submissions, and activity after clicking through email links to measure marketing campaign effectiveness.
- WooCommerce (E-commerce Analytics & Marketing): These cookies help us analyze shopping cart behavior, checkout processes, and product browsing history to generate sales reports and analytics. They also record purchasing preferences to help us understand customer segments for marketing purposes.
- Cart Abandonment Recovery for WooCommerce: This tool uses cookies to record your email address (if entered) and cart contents during the checkout process. If you don’t complete your purchase, this information is used to send you automated recovery emails (remarketing).
- Power Coupons for WooCommerce: These cookies track the usage of coupon codes and the frequency of automatic coupon application rules to analyze the effectiveness of our promotions.
- SureRank SEO: While primarily operating in the backend, this tool may use cookies in conjunction with search engine tracking mechanisms to analyze page click-through rates and keyword performance for search engine optimization purposes.
- Payment Gateway Cookies (e.g., PayPal, Stripe): Our payment processors may deploy cookies for security, fraud detection, and to record certain user preferences or analytical data related to transactions.
- These analytics and marketing cookies are only placed on your device if you provide your explicit consent through our cookie consent banner. You can manage your preferences at any time via [Link to your Cookie Settings or Cookie Consent pop-up trigger].
3. Who We Share Your Data With
We share your data with third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Examples include web hosting, payment processing, analytics, and marketing services. If you request a password reset, your IP address will be included in the reset email.
The processing of your transaction data is necessary for the performance of the contract between you and us, and for fulfilling our legal obligations.
WooCommerce Team Access: Our team members have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what products were purchased, when they were purchased, and shipping information.
- Customer information like your name, email address, and billing and shipping information. Our team members access this information to help fulfill orders, process refunds, and provide you with support.
4. How Long We Retain Your Data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
- Comments: We retain comments and their metadata indefinitely.
- Registered Users: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- WooCommerce Order Data: We store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
- Contact Form Submissions: Typically up to one year.
- Newsletter Subscriptions: As long as you remain subscribed.
- Analytics Data: Retention periods for data collected by specific analytics and marketing tools are governed by their respective privacy policies and your consent settings.
- Abandoned Cart Data: Typically retained for a limited period (e.g., 30-90 days) to facilitate recovery efforts.
5. What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (e.g., transaction records, legitimate business interests, security logs, or anonymized data). To exercise these rights, please contact us at customerserv@skchillclub.com.
6. Where Your Data Is Sent
Your data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA), the UK, or Switzerland. For example, our web hosting, payment processors (PayPal, Stripe), email marketing (Hostinger Reach), and other service providers may process data in the United States or other countries.
For transfers of personal data from the European Economic Area (EEA), the UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection by the European Commission (such as the United States), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on other lawful transfer mechanisms to ensure that your data remains protected to the standards required by applicable data protection law.
7. Contact Information
For any privacy-specific concerns or questions about this Privacy Policy, please contact us at:
Email: customerserv@skchillclub.com.
8. Other Information
How We Protect Your Data We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes:
- Use of SSL/TLS encryption for data transmission.
- Storing data on secure servers.
- Regular security audits and updates.
- Access controls to limit who can access personal data.
Data Breach Procedures In the unlikely event of a data breach, we have established internal procedures to promptly assess the scope and impact of the breach, contain the incident, mitigate potential harm, and notify affected individuals and relevant supervisory authorities in accordance with applicable data protection laws. Our response plan includes immediate investigation, data recovery, and preventative measures to avoid future occurrences.
LiteSpeed Cache This site utilizes caching technology to provide faster response times and a better user experience. Caching may store a duplicate copy of every web page that is displayed on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a set schedule, but may be easily purged by the site administrator before their natural expiration, if necessary. We may use the QUIC.cloud service to temporarily process and cache your data. Please see https://quic.cloud/privacy-policy/ for more details.
Contact Us
For the purposes of applicable data protection laws, the data controller of your personal data is SK Chillclub. You can contact us regarding privacy matters at customerserv@skchillclub.com.