Shipping & Delivery Policy
Welcome to SK Chillclub! We are dedicated to bringing a touch of dopamine color, inner stability, and daily comfort into your life through our ultra-healing stress-relief gadgets.
We want your chill journey with us to be as smooth as possible. Please read our shipping guidelines below to understand how your package travels from our hands to your doorstep.
1. Processing Time
Every order matters to us. Before we ship your order, all items undergo strict quality inspections and secure packaging to ensure they arrive in perfect, therapeutic condition.
- Standard Processing Time: 1-3 business days.
- Note: Processing time is separate from shipping time. Orders are not processed or shipped on weekends or major public holidays.
2. Shipping Rates & Estimated Delivery Time
We offer tracked international shipping to keep your mind at ease.
Total Delivery Time = Processing Time + Shipping Time.
Please find your country’s localized shipping rates and estimated timeframes below:
| Destination Zone | Order Value | Shipping Fee | Estimated Shipping Time |
|---|---|---|---|
| United States (Mainland) | Over $39.99 Under $39.99 | FREE $5.99 | 7 – 12 business days |
| United Kingdom; Germany France Canada Australia | Over $49.99 Under $49.99 | FREE $7.99 | 8 – 14 business days |
| US Remote & Territories (AK, HI, PR, GU, VI, APO/FPO) | All Orders | $14.99 Flat Rate | 15 – 20 business days |
| Rest of the World | All Orders | $14.99 Flat Rate | 15 – 25 business days |
3. Order Tracking
Once your package is handed over to the carrier, a shipping confirmation email with a tracking number and a tracking link will be automatically sent to you.
You can monitor your package’s journey 24/7. Please allow 24-48 hours for the tracking information to update in the carrier’s system.
5. Incorrect Address & Lost Packages
- Address Accuracy: Please double-check your shipping address during checkout. SK Chillclub is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the buyer.
- Lost Packages: If your tracking status states “Delivered” but you haven’t received your package, please check with your local post office or neighbors first. If the package is confirmed lost by the carrier transit system, please contact us here within 3 days, and we will help you resolve the issue or arrange a replacement.
If you have any questions about your package or need some inner peace while waiting, feel free to reach out to our team here. Keep chill and stay stable!